Your peace of mind: our return policy
At DeMarbel Floors, we want you to be completely satisfied with your flooring solutions. Our return policy is designed to be fair, simple, and clear, ensuring your peace of mind when shopping with us. We believe in transparency and want you to understand your options should you need to return a product. You can return unused, in stock products within a set time frame. Please note that special orders or custom items cannot be returned.
Common questions about returns
We understand that sometimes a product might not be exactly what you expected. Below, you'll find answers to the most common questions about returning items purchased from DeMarbel Floors, helping you navigate the process with ease.
Return window & conditions
Customers can return unused, in-stock products within 14 days of purchase. Items must be in original condition. Special orders or custom products, including hardwood, laminate, vinyl, and carpet cut to size, cannot be returned.
How to initiate a return
Customers should contact DeMarbel Floors first. You can reach us via our Submission Form. We will provide instructions on how and where to return the item. Returns must be in original condition.
Special orders and custom cuts
Unfortunately, special orders, custom cut flooring, or products that have been specifically ordered or altered to your specifications are non-returnable and non-refundable. This policy is in place due to the unique nature of these items and the difficulty in reselling them.
Proof of purchase
Yes, a valid proof of purchase, such as your original receipt or order confirmation email, is required for all returns. This helps us to quickly process your request and verify the purchase details efficiently.
Return shipping costs
Generally, customers are responsible for the cost of return shipping. However, if the return is due to a faulty, damaged, or incorrect item received from DeMarbel Floors, we will cover the return shipping costs. Please contact us first to arrange this.
Refund processing time
Once your return is received and inspected by our team at our Manchester location, we will process your refund within 5-7 business days. The refund will be issued to your original payment method, and the time it takes to appear in your account may vary depending on your bank.
Need assistance with a return?
Our dedicated team at DeMarbel Floors is here to assist you with any questions regarding your purchase or a potential return. We're committed to making your experience as smooth as possible and ensuring your satisfaction with our high quality flooring solutions. Don't hesitate to reach out for support.